RETURN AND REFUND POLICY
1. RETURN PERIOD
You have 30 days from the date of receipt of your order to return an item if you are not satisfied. After this period, returns, exchanges, or refunds will not be accepted.
2. RETURN CONDITIONS
To be eligible for a return, the item must:
✔ Be unused and in its original condition
✔ Be returned with all accessories and in its original packaging
❌ Non-returnable items
Some product categories cannot be returned:
- Perishable products (food, flowers, newspapers, magazines)
- Intimate or sanitary products
- Hazardous substances, flammable liquids, or gases
- Gift cards
- Downloadable software
⚠ Exceptions with partial refund possible
- Books with obvious signs of use
- Opened CDs, DVDs, video games, or software
- Any item returned more than 30 days after receipt
3. RETURN PROCEDURE
📩 Step 1: Contact us at contact@glamefrance.fr to obtain a return authorization number.
📦 Step 2: Return the item with its original packaging to the following address:
Return address:
Name: Shang Dekun
Address: Room 406, Building 1, Yunchuang Cross-border E-commerce Park, Banxuegang Avenue
City: Shenzhen
Province: Guangdong
Country: China
Postal Code: 518129
🚚 Return shipping costs: They are at your expense and are non-refundable. We strongly recommend using a trackable shipping service to prevent loss of the package.
4. REFUNDS
📤 Once your return is received and inspected, we will notify you by email whether your refund is approved or denied.
💰 If approved, the refund will be processed within 14 days using the same payment method as the original purchase.
🔍 Pending refund?
If you haven’t received your refund yet:
✔ Check your bank account again
✔ Contact your bank or credit card provider (processing times may apply)
✔ If you still haven’t received your refund after these steps, contact us at contact@glamefrance.fr
5. EXCHANGES
We only replace items if they are defective or damaged upon receipt.
📩 Exchange request: Send an email to contact@glamefrance.fr with photos of the damaged product.
6. GIFTED ITEMS
🎁 If the item was marked as a gift and shipped directly to you, you will receive a store credit for the value of the returned product.
🎁 If the item was not marked as a gift, the refund will be issued to the original purchaser.
7. SHIPPING FOR EXCHANGED ITEMS
The shipping time for exchanged products may vary depending on your location.
⚠️ For items valued over €75, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.