FAQ - frequently asked Questions

Is your site secure?

We do everything in place to ensure that your personal data is not inappropriately lost, misused, accessed, disclosed, modified or destroyed.

If you provide us with your credit card information, it will be encrypted using the SSL security protocol and stored with AES-256 encryption. We are not in possession of your banking information at any time and follow all PCI-DSS requirements to guarantee you the best possible security.



What are the shipping times for your products?

We take 24 hours to process and ship your order then 2-3 weeks to deliver it to you. This may take up to 5 weeks in the event of force majeure.




Where do we ship your product from?

Our offices are located in Dijon, France. Our warehouses are located in China.


Do you provide product tracking information?

Yes, wait 3 days after your order and ask us by email at contact@glamefrance.fr


Some items are missing from my order, what's happening?

Our products are shipped separately according to your order. For example, if this contains items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.


I received a damaged item. What can I do?

We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: contact@glamefrance.fr and we will send you a similar replacement item as quickly as possible.


Where are you located?

We are located in Dijon, France.


I still have not received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can, however, trace your order and see where it is at any time. If you still feel that you need help in tracking your package or would like to find out more about it, please contact us by email at the following address: contact@glamefrance.fr


Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days following the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy refund policy link